Refund policy

Return & Refund Policy

At Velouria.life, your satisfaction is important to us. We stand behind the quality of our products and aim to make the return process simple, fair, and transparent.

Return Eligibility

To be eligible for a return:

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in their original packaging.
Items must be in the same condition that you received them.
Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Opened or used waist trimmer belts
Opened rosemary water or any liquid products
Personal care items that have been unsealed
Gift cards
Final sale or clearance items

If you are unsure whether your item qualifies, please contact us before initiating a return.

Return Process

To start a return, please contact us at [your support email] with your order number and reason for return. Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, you will be notified of the approval status of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange a product, please contact us within 48 hours of delivery with clear photos of the issue.

If approved, we will arrange a replacement at no additional cost.