Terms of service

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Velouria.life (“we,” “our,” “us”) is operated by [Legal Entity Name], a business registered in India with its registered address at [Address, City, State, PIN, India].

We respect your privacy and are committed to protecting your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (where applicable).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from Velouria.life.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order or interact with our store, we may collect:

Full name
Billing and shipping address
Phone number
Email address
Payment details (processed securely via third-party payment providers)
Order history

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed
Time spent on pages
Referring website
Cookies and usage data

C. Communication Information

If you contact us via email, chat, or social media, we may retain copies of those communications.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and enhance security
Send promotional emails (only if you opt-in)
Comply with legal obligations

We only collect and use personal data for legitimate business purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze traffic and user behavior
Provide relevant marketing

Cookies are small files stored on your device. You may disable cookies through your browser settings; however, doing so may affect certain website features.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics partners
Marketing and email service providers
Website hosting providers (e.g., Shopify)
Analytics services (e.g., Google Analytics)

These third parties only receive information necessary to perform their services and are obligated to protect your data.

We are not responsible for the privacy practices of external websites linked from our store.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

These measures include:

Secure SSL encryption
Secure payment processing
Limited access to personal data
Regular monitoring of our systems

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, or accounting obligations
Resolve disputes

After this period, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable Indian data protection laws, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Lodge a complaint with relevant authorities

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.